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Ella and Ethan are Here to Improve Patient Health and Care

By Chrissie Cluney
November 07, 2018

Accenture reportedly has enhanced its Intelligent Patient Platform with the addition of Ella and Ethan, interactive virtual-assistant bots that use artificial intelligence (AI) to continuously learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers.

They were designed to help improve a patient’s health and overall experience. The bots are part of Accenture’s Salesforce Full-force Solutions powered by Salesforce Health Cloud and Einstein AI, along with Amazon’s Alexa.

“The platform’s newest AI capabilities allow life sciences companies to make recommendations to best support the patient’s specific condition and lifestyle by gaining deeper insights into patient behavior — in real time,” said Tony Romito, managing director, Accenture Life Sciences. “With the inclusion of these new AI capabilities, the Accenture Intelligent Patient Platform continues to expand the value of using analytics and collaborative technologies to support the healthcare industry’s goal to deliver better outcomes.”

The Ella and Ethan bots are part of the Patient Engagement Support solution section of the intelligent patient platform. This platform is a digital health solution that supports patients throughout their healthcare experience, from participation in clinical trials through managing ongoing treatment and wellness. The bots are designed to deliver a more personalized patient experience and better patient support.

Ella is a virtual care assistant for patients. She provides medication reminders, vitals tracking and appointment scheduling. Ella makes it possible for life sciences companies to provide information to their clients. This allows for patients to have a personalized, interactive way to manage their health and engage with their care team members.

Ethan is a virtual service assistant for health care providers that enable life sciences companies to help HCPs more easily engage with patients, better monitor their health activity, and coordinate with other care team members to provide critical services in a more holistic manner. His abilities include providing pro-active recommendations on content and services for health care professionals to provide patients to support patient treatment and improve engagement.


Chrissie Cluney has been a correspondent for IoT Evolution World since 2015. She holds a degree in English with a concentration in writing from the College of Saint Elizabeth.

Edited by Ken Briodagh
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