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Unified Office Takes a Trip to the Dentist Office

By Cynthia S. Artin
September 06, 2018

Not many of us love going to see the dentist, and one company working across unified voice, productivity and even IoT systems is out to make the experience of patients and the dental office staff more productive.

Unified Office, a company that is rolling out “network-as-a-service” (NaaS) to industries with branch offices including chain restaurants, today launched a product called Total Connect Now Dental Management Suite (TCNDMS). This acronym may be difficult to pronounce, especially after a shot of lidocaine or a whiff of nitrous, but is being warmly received by the dental industry, according to the company’s news release.

Unified Office’s NaaS uses a high-quality routing protocol (HQRP) which enables real-time services such as voice communications to work over an IP-based broadband network (that was not built for real-time communications) with the same quality as the legacy telephone network and without incurring the high cost of legacy telephone circuits.

Total Connect Now Dental Management Suite integrates with leading Dental Practice Management Software Solutions and Unified Office’s voice communications platform, converging customer service, scheduling and worker productivity.

They are demonstrating this hybrid cloud-based virtual communications and analytics service at the Southwest Dental conference Sept. 6th through 8th, 2018 in Dallas (booth 333).

Targeting small and medium-sized businesses (SMBs), the TCNDMS solution was developed in concert with Unified Office’s dental customers like Fanikos Salib Dental Care.  

“We are so happy to have found Unified Office,” said Dr. Daniel Fanikos, DMD. “At Fanikos Salib Dental Care we are obsessively dedicated to delivering the highest quality care to our patients. Similarly, Unified Office listens to our problems and then develops concrete, customized solutions that meet the unique needs of our rapidly growing practice. We are very pleased with the high reliability and high quality of their business communications services in addition to the superior customer support we have received from Unified Office.”

“The dental industry landscape is undergoing rapid change, the pace of which is largely unprecedented,” said Ray Pasquale, Founder & CEO of Unified Office. “Dentists live in a highly competitive marketplace. For example, consumers have come to expect a one stop shopping experience where they receive all the services they need from a single dental practice. We also live in a real-time world today where consumers expect immediate attention. Missing an inbound call or putting someone on hold or even worse, putting them through to voicemail can result in missing a new patient opportunity or an appointment from an existing patient, both of which can result in lost revenue opportunities and potential reputational harm.”

Unified Office provides a highly reliable, high quality, always available voice communications system with unique integrations into the leading dental practice management software platforms such as Dentrix, Opendental and Eaglesoft.

Dental office staff can now easily forward calls to different locations at different times of the day to keep up with their mobile workforce that frequently moves between multiple offices or even within the same office.

The platform also provides an easy to use centralized administration solution for their communications systems across their offices and can be accessed by the device of their choice no matter whey happen to be.

According to the company’s press release, benefits include:

  • Uniformity of services enables their staff to easily bring their offices with them, wherever they happen to be on any given day.
  • A hybrid, on premise and cloud-based solution that enables the highest quality VoIP offering available with the most reliable and resilient service platform converting calls into dollars.
  • Business continuity that eliminates down time by finding and fixing problems in most cases before the customer becomes aware of them.
  • Automated notifications and scheduling.
  • Superior customer service, 24X7, provided by Unified Office in the US.
  • Integration with best-in-class dental practice management software.
  • Rapid installation of their services without interrupting their business.
  • Cost savings experienced over other options from eliminating the need for costly legacy T1 lines and/or MPLS circuits.
  • A single end-to-end managed service solution provided by one vendor means one call gets it all done with one partner should an issue arise.

Unified Office provides an at-a-glance view of customer service responsiveness in real-time, along with on-demand and scheduled reporting, and real-time analytics for any single or multilocation business. All of this can be viewed, configured and accessed remotely via the Unified Office fully integrated TCN Operational Management Suite (TCNOMS) web-enabled portal on any device.




Edited by Ken Briodagh

Contributing Writer

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