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Capital BlueCross Launches New Virtual Care App and Expands Telehealth Access

By Ken Briodagh
June 19, 2018

According to a recent announcement, and in its continued effort to provide convenient, affordable access to healthcare, Capital BlueCross has launched a new and expanded Virtual Care app. The app allows members to visit a physician at any time, via a smart phone, computer or tablet. The benefit is available in partnership with American Well (Amwell).

With more people interested in using healthcare services remotely, and with the increasing need for access to behavioral health services, Capital BlueCross is also expanding its Virtual Care access tools to include counseling and psychiatry services. Members can now access certain behavioral health benefits from the comfort of their own home, or anywhere they choose.

“As a leader in healthcare, we are proud to be able to add access to behavioral health services though our Virtual Care app. The ability to receive counseling from a place where a person feels most comfortable can make a tremendous difference,” said Dr. Jennifer Chambers, Chief Medical Officer and SVP, Medical Solutions, Capital BlueCross. “Virtual Care has the ability to reach so many people who may otherwise not be able to visit a physician or counselor, and is another example of Capital BlueCross' leadership in innovation.”

Virtual Care psychiatrists are board-certified in psychiatry and neurology, and counselors are licensed masters and doctoral-level psychologists. These providers are licensed to practice in the state in which a member is located. All are considered in-network for Capital BlueCross members as long as the services are covered under their health plan. The copay for Virtual Care varies depending on the member's benefit plan, but is generally less than a face-to-face physician visit.

Virtual Care is offered to members in 21 different languages, including American Sign Language. The app can be found through the Apple and Google Play stores.


Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

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