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VenueNext Partners with Yale New Haven Health to Improve the Mobile Experience

By Ken Briodagh
March 07, 2018

VenueNext, a venue technology platform company, has announced that  Yale New Haven Health, the primary teaching hospital for the Yale School of Medicine, is a cew customer using the company’s technology platform. It will be deployed across all of the Yale New Haven Health hospitals and ambulatory services, and a new, all-in-one mobile app will connect patients and guests to hospital with the goal of improving their experiences.

“This partnership with Yale New Haven Health marks our continued growth in the healthcare market with customers that are looking to provide patients and guests a mobile-first experience when visiting their hospitals,” said John Paul, CEO and founder, VenueNext. “We are grateful for the opportunity to work with Yale New Haven Health to create a more cohesive mobile app experience that can make their patients’ hospital visits less stressful while providing valuable data insights that can help the hospital improve its patient and guest satisfaction.”

VenueNext reportedly will work with Yale New Haven Health to integrate the hospital’s multiple mobile apps into a new single app which will connect consumers, patients and visitors to health system services and information they need to support their care experience; including managing their personal health information through the Epic MyChart patient portal; enabling online check-in and wait time transparency for affiliated urgent cares through Clockwise.MD by DocuTAP; providing real-time feedback via Humm.

“All of us at DocuTAP believe on-demand services are the future of healthcare and that the patient experience is vitally important,” said Eric McDonald, CEO, DocuTAP. “Those beliefs align nicely with what Yale New Haven Health is doing and we couldn’t be more excited about this partnership.”

“Humm looks forward to building upon its relationship with Yale New Haven Health and to providing additional feedback channels from patient to provider through its partnership with VenueNext,” said Bernard Briggs, CEO and founder, Humm. “As patients speak about their care experience through these feedback channels, Humm creates the opportunity for providers to recover each dissatisfied patient live, in the moment, and provides the data and tools to manage improvement of the organization’s people, process and product.”

Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

Edited by Ken Briodagh

Editorial Director

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